Wow your customers
Improved response time
DON'T make your customers wait. We make sure they won't. Our average first response time is just under 30 mins.
Increase conversion rate
Transform browsing into buying and boost your conversion rates by an impressive 10-20%!
Increase customer satisfaction
Our smart work flows have resulted in reduced customer response times and an impressive CSAT of over 94% on average.
Impressing your customers means boosting your business!
We're not just your customer support solution; we're your company's partner in growth. Like a trusted ally, we evolve with you, adapting to your changes and supporting your journey every step of the way. "
We cover all the channels
Phone
Social Media
Live Chat
Why Us?
Smooth integration with your team
Your own team
Your right partner
Real time customer feedback
Off-shore and English proficient
Easy Onboarding Process
Stage 1 (Day 1) - Discovery Call
Stage 2 (Day 2-5) - Team Selection
Stage 3 (Day 6-7) - Agent Training & Going Live
Stage 4 (Day 6-7 onwards) - Ongoing Support
What happens next
Quality
All subsequent recruitment, training, management and QA of outsourced agents is done on your behalf.
Weekly Check ins
Join us for regular weekly check-ins to discuss performance, KPIs, strategy and more
Scale
Scale your outsourced customer service team up and down anytime by reaching out to your account manager.
24/7 Support
Plus, feel free to get in touch with us anytime 24/7.
Leverage our experience
86% of the customers have stopped buying from a brand because of a bad customer experience, and 57% of the customers have stopped buying from a company because a competitor provided a better experience.
Nauman Mukhtar, CEO/ Co-Founder, Core Channel
